
FAQ
Find your answers here
Do you have same-day delivery?
We're a small, family-run flower studio that just opened — and while we don’t offer same-day delivery yet, we’re working hard to grow!
If you enjoy our bouquets, we’d love to bring that option to you in the near future. Your support makes it possible 🌸
Can I include a message with my bouquet?
Absolutely! Every bouquet comes with a free handwritten note. Just leave your message in the “Order special instructions” box at checkout — we’ll take care of the rest ✍️💌
What is your refund or cancellation policy?
All sales concluded at Bagel Flowers are final.
We are providing a service consisting of perishable items with sensitivity to temperature, moisture, and light. Receiving a defective product being the only exception. All such claims must be made within 12 hours of receiving the flowers. A photo of the arrangement must be submitted to m.koba.2991@gmail.com
Please keep in mind that flowers are perishable and have a life of their own. Proper care is required. It is the responsibility of the recipient to follow care instructions provided by Bagel Flowers.
Will always do our best to use the exact flowers shown in the picture on the website. However, due to the nature of perishable product, if a particular flower is not available, we reserve the right to substitute flowers WITHOUT sacrificing the look and/or value of the piece.
Can I customize the size and color of my flower arrangement?
We’d love to create something just for you — but since we work with fresh seasonal flowers, availability and pricing can vary.
If you have a specific color palette or size in mind, please reach out to us before placing your order. We'll be happy to discuss the options and see what we can do 💬🌸
Will I see the bouquet before it’s delivered?
Yes! We send a photo of your actual bouquet via email or WhatsApp before delivery — so you can make sure it looks just right. 🌷😊
Could not find your answer?
We are here to help. If you could not find the information you were looking for, please reach out to us directly. We are eager to assist you.